- What does ‘integration of industrial and corporate systems’ actually mean?
Logi-Tech staff are unique in South Australia, being trained and certified in integrating industrial equipment systems with corporate systems. Simply put this means we link the operating systems that run your production line or equipment with the operating systems that oversee your entire business. We install a layer of software that allows you to integrate and watch over all of the IT components of your business. In a way you end up with a map of your operations. Then any breaks in the production line or efficiency are viewable on the map, and you can isolate that area and get it back up and running quickly.
- What are ‘business solutions’ in an IT sense?
Many service providers deliver individual aspects of IT operations – for example networks, service, a particular operating system and efficiency apps. At Logi-Tech we consider ourselves a provider of business solutions as we are able to offer all these services, and more, under one roof. This means that you can tell us your needs, and we can design an entire solution that meets these whilst staying within budget and with no hidden surprises. Our 24/7 support team offer guidance and backup whenever you need it.
- Does my business need entirely new hardware and software to be able to operate more efficiently?
Not necessarily, no. At Logi-Tech we’re able to come into your business, look at the operating systems and equipment you already have in place, and then work out the simplest and most cost-effective approach to more efficient operations. Sometimes this might mean creating a cloud-based solution, where you securely access infrastructure and software via the internet.
- Why do the costs of IT sometimes blow out way above the initial estimate?
Many companies that offer IT services provide quotes for system design, installation and usage that aren’t a good match with your business needs. Then you, the customer, is in for a rude shock when costs suddenly explode. At Logi-Tech we focus on honest and complete discussions at the start of any business conversation, and consistent review and monitoring to prevent nasty surprises. We offer post-sales support and service to make sure your staff are trained and using the IT efficiently and effectively.
- What is the cloud?
The cloud is an off-site resource that provides your home or business with access to required information. The cloud provides an avenue through which you can outsource your infrastructure and software requirements – instead of purchasing these outright; the cloud lets you lease these assets at a cheaper rate.
- How can I make IT easy?
Information technology has created vast changes for business. Internet access, email, data backup, operating systems, software, hardware…all these components and many more must be set up and maintained in order for your business to run smoothly, and for you to make money. Of course you could find an individual provider to go through each of these steps. You’ll be billed by each company individually, and they won’t work together to create solutions that meet your goals. Furthermore, poor communication and locked-in contracts with many IT providers often mean unexpected hikes in usage and service costs.
It’s way simpler to work with a company like Logi-Tech. We are solutions driven, experienced, highly trained and we handle everything in-house. From assessing your current equipment, buying new computers and finding a cloud solution all the way up to transforming how technology supports your business goals. Our staff are open and honest, and our support team is on-call 24/7 to deal with any ongoing concerns.
- What do Viruses, Trojans, and Other Malware Actually Do?
Your desktop and laptop computers host and run software that is useful to you and your business. You actively upload the software for each program, and then apply it for specific functions: examples include Microsoft Word for word processing, the Facebook app for interacting with Facebook, and iTunes to play and manage digital music files. However sometimes software that you did not knowingly authorize sneaks on board as well. Malware is the term used to describe software that performs unwanted tasks on your computer. It may include viruses (which cause damage, replicate and spread to other computers), adware (that creates unsolicited pop-up advertising) and spyware (that collects and sends information to third parties). Trojans are pieces of software that disguise themselves as something useful, or trick you into installing them, but then perform unwanted tasks once downloaded.
You can protect yourself from malware by being hyper-vigilant about what you download, and using a reputable and current protection program.
- How can I spot an email that has the potential to compromise my computer and security?
It’s hard to keep on top of all the emails that stream into your inbox every day. You open, read and click on links whilst barely stopping to take breath. But it’s this sort of semi-conscious behavior that can compromise the security of your computer, your business and even your financial integrity. There are a few simple steps you can take to spot an email that might be dodgy, and avoid clicking on links or sharing information that may compromise your security.
- Look for signs that the email has been sent out to a mass audience all at once. It may not have your first name in it, it might call you ‘friend’ or ‘valued customer’, or it might be automatically allocated to your ‘junk’ folder. This mode of send-out is called ‘phishing’.
- Be wary of emails that request money or personal information, such as bank account details, dates of birth and passwords.
- The email states ‘here is that file you wanted’ or ‘your unpaid invoice is attached’. Do not click on links or download any files in such emails.
- Check for basic spelling errors, or poor grammar.
- Beware of email titles that demand immediate action, or are designed to create a sense of panic.
- The email is from a person or a company that you’ve never met or heard of. Or perhaps the email does come from a familiar-sounding account, but has several features that aren’t quite right (for example, it asks you to click on a link, or requests personal information). If the email is from someone you know, call them so they can check if their email has been compromised.
- Do not assume that the presence of a logo or a professional-sounding email address ensures safety. Logos can easily be copied or replicated, and email addresses can be created to mimic real companies.