Strengthening Cyber Resilience | Advice in light of the Qantas Breach

Strengthening Cyber Resilience: Logi-Tech's Recommendations Following the Qantas Data Breach

In light of the recent Qantas cyber breach, which affected approximately six million customers, South Australian cybersecurity and IT services provider Logi-Tech recommends several key measures to help organisations strengthen their security posture and improve resilience against future threats.

1. Implement a Comprehensive Cybersecurity Strategy

Logi-Tech advocates for a holistic cybersecurity approach that includes:

• Threat Detection & Response
  Leverage AI-powered Security Information and Event Management (SIEM) tools such as ARIA Advanced Detection and Response (ADR) to detect, analyze, and respond to threats in real time.
• Operational Technology (OT) Security
  Protect critical infrastructure using purpose-built solutions like AZT PROTECT, which is designed for complex OT environments.
• Managed Security Operations (SOC)
  Establish a SOC for continuous monitoring, rapid incident response, and ongoing threat intelligence.

These solutions form part of Logi-Tech's Complete Cybersecurity Solution, helping organisations effectively manage and mitigate risk.

2. Strengthen Third-Party Risk Management

Given that the Qantas breach stemmed from a third-party provider, organisations must ensure robust vendor risk management practices:

• Regular Security Assessments
  Evaluate third-party vendors for security vulnerabilities and compliance gaps.
  Contractual Security Protocols
  Embed clear cybersecurity expectations and protocols in all vendor agreements.
• Access Control & Monitoring
  Monitor, restrict, and audit third-party access to sensitive data and systems.

3. Implement the ACSC Essential Eight Cybersecurity Strategies

Logi-Tech supports the Australian Cyber Security Centre's Essential Eight strategies as baseline protection measures:

• Application Whitelisting: Only allow approved applications to run.
• Patch Management: Apply security updates promptly.
• Multi-Factor Authentication (MFA): Require multiple forms of verification for access.

These controls are critical in preventing and limiting the impact of breaches like the one experienced by Qantas.

4. Develop and Test Incident Response Plans

Effective preparation significantly reduces the damage caused by cyber incidents:

• Create a Data Breach Response Plan: Outline procedures for identifying, containing, and recovering from security incidents.
• Conduct Drills and Simulations: Regular testing ensures readiness and helps refine response strategies.
• Establish Clear Communication Protocols: Define how internal teams and external stakeholders will be informed during incidents.

These practices align with the Office of the Australian Information Commissioner (OAIC) guidelines for responding to data breaches.

5. Invest in Security Awareness Training

Human error is one of the most common causes of data breaches. Logi-Tech recommends:

• Educating Staff: Build awareness of phishing, social engineering, and other cyber threats.
• Promoting Secure Behaviour: Encourage best practices such as strong password usage and cautious email handling.
• Fostering a Security-First Culture: Empower staff to identify and report suspicious activity promptly.

For more information on how Logi-Tech can support your organisation's cybersecurity resilience, contact: Ben Kirk, bkirk@logitech.com.au