Technical Specialist L1

Technical Specialist L1 – Join Logi-Tech's Trusted IT & Cybersecurity Team

Are you passionate about technology, problem-solving, and supporting people? Logi-Tech, a South Australian veteran-owned leader in integrated IT and cybersecurity, is seeking a Technical Specialist L1 to join our dynamic team.

Location: Adelaide, SA

**Security Clearance: NV1 required (Sponsorship available for eligible candidates)

To be eligible for an Australian Government security clearance, an individual must:

• be an Australian citizen
• have a checkable background.

Details about eligibility and suitability can be found on the Australian Government Security Vetting Agency (AGSVA) website https://www.agsva.gov.au/applicants/eligibility-suitability

About Logi-Tech

With nearly 40 years of experience, Logi-Tech delivers smart, secure, and practical technology solutions to government, defence, and industry clients. We pride ourselves on integrity, respect, curiosity, and pragmatism, investing in our people and partnering with industry-leading technology providers. When you join Logi-Tech, you become part of a local team that values your growth and stands behind your goals. [logitech.com.au]

The Role

As a Technical Specialist L1, you'll be the first point of contact for IT support, helping internal staff work smarter and more securely. You'll troubleshoot issues, resolve service requests, and ensure our clients' operations run smoothly.

Key Responsibilities

• Provide 1st level IT support (phone, email, walk-ins, remote)
• Troubleshoot and triage faults, delivering first-fix solutions
• Communicate clearly with both technical and non-technical staff
• Follow technical processes and security protocols
• Monitor and manage ticket queues
• Advise staff on incident resolution and workarounds
• Contribute to continuous improvement and proactive support

What You'll Bring

• Experience in desktop/server support, hardware, network, and software troubleshooting
• Strong customer service skills and a proactive attitude
• Familiarity with Windows, Linux, virtualization (VMware), and Active Directory
• O365 experience essential
• ITIL framework knowledge and certifications (Microsoft, CompTIA, ITIL 4) highly desirable
• NV1 Clearance required (or eligibility for sponsorship)

Why Logi-Tech?

• Be part of a team that supports critical infrastructure and drives innovation in cybersecurity
• Work with clients across defence, government, education, and industry
• Access ongoing training and certification opportunities
• Enjoy a collaborative, respectful, and forward-thinking workplace

Veterans and Reserve members are strongly encouraged to apply.

Ready to help businesses excel locally and globally?

***Before you apply

It is an essential requirement that you hold, or are eligible to obtain, an Australian Government Security Clearance.

NV1 required (Sponsorship available for eligible candidates)

To be eligible for an Australian Government security clearance, an individual must:

• be an Australian citizen
• have a checkable background.

Details about eligibility and suitability can be found on the Australian Government Security Vetting Agency (AGSVA) website https://www.agsva.gov.au/applicants/eligibility-suitability

Apply now