Your MSP might be your biggest unknown security gap

Here's a great question worth asking before reviewing or renewing your service agreements.

"What is your MSP actually managing?"

Not just the ticketing or the helpdesk, but the things that matter when something goes wrong - your compliance posture, your cyber insurance obligations, who has access to your systems, and whether any of that work is being handled by someone you've never met, in a location you don't know.

We've seen it more than once. A client comes to us after years with a reputable-sounding provider. When we start asking the basic questions - who has administrative access to your environment? When were your systems last independently tested? Does your current provider hold DISP accreditation, or any government-recognised security credential?

- The answers are usually uncomfortable.

In one instance, we found a previous provider had retained access credentials to a client's environment well after the engagement ended. Not malicious - just no formal process for removing them. The client had no visibility and no way to know.

In another, an organisation's cyber insurance renewal had come and gone without its MSP flagging that the policy required Essential Eight Maturity Level 1 as a condition of coverage. That gap only surfaced when a claim was lodged.

These aren't unusual stories. They're the product of providers who are good at keeping the lights on, but aren't set up to manage security risk as a discipline.

Logi-Tech is a South Australian cybersecurity and managed services provider with over 40 years of operation, a local team - no offshoring, no anonymous support queue - and DISP Level 3 accreditation. DISP is the Australian Government's Defence Industry Security Program. It is government-administered, not self-assessed. Level 3 means our staff are vetted, our facilities are assessed, and our information-handling protocols meet the requirements of the Department of Defence. Most commercial MSPs have never applied for it. We hold it, operate under it daily, and bring the same integrity to every client relationship we take on.

Independent MSP Security Audit

We offer an independent MSP Security Audit - a structured review of your current provider's security posture, access controls, and compliance management.

It's not an obligation to change anything. It's simply a way to find out what's actually being managed on your behalf.

Even if your current setup is solid, the audit gives you documented assurance.

If there are gaps, you'll know about them before someone else does.

Contact us for a discussion!